Suman Balani, PCC

Associate Executive Coach and Facilitator



  • Executive Masters in Coaching & Consulting for Change (Clinical Organizational Psychology), INSEAD

  • Executive Master in Business Administration, Standford-NUS

  • Bachelor of Science, National University of Singapore


Suman Balani is an accomplished Erickson Solutions-Focused Professional Coach and a Gallup Strengths‐ Based Coach. She brings together a unique blend of coaching skills with a strong business building background to help senior executives, managers and teams invest in their natural talents to become authentic leaders and high-performing teams focused on exceptional organisational performance.


Suman is also a Boss Whisperer, a coaching specialisation designed to turnaround valuable, task‐oriented senior executives/professionals who may be perceived as abrasive. She helps these individuals face their behavioural challenges and gain new competencies to balance their high performance with emotionally intelligent conduct whilst recreating a sense of focus, productivity, and vibrancy in the people around them and their organization. Suman has been coaching senior leaders embarking on change initiatives and new roles, as well as leaders and teams facing challenges in their businesses. In addition, corporations seeking organisational development solutions from building a systemic coaching or strengths-based culture, revitalising team performance, and managing conflicts & interpersonal behavioural change in the workplace can benefit from the customised coaching interventions.


Prior to her coaching career, Suman has had over 15 years of experience in senior management positions spanning the Payments, Technology and Healthcare service sectors. She brings with her the best of executive leadership: business strategy coupled with excellent execution capability, ability to inspire performance in heterogeneous teams, strong communication skills, and experience in influencing key stakeholders, and the Board. As a Board Member for the Society for the Physically Disabled since 2010, Suman provides strategic guidance and corporate governance for the Society.


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Janice Ng, ACC

Associate Executive Coach & Facilitator



  • Executive Master in Business Administration

  • Executive Master in HRM and Industrial Organisation Psychology

Janice is a coach, facilitator and a HR consultant. She helps her clients break through obstacles that hold them back in life, unleashing their highest potential as individuals and as a team. Tailored tools and techniques are used to aid in empowering her clients, motivating them to take action in pursuit of their goals and ambitions.  As a team coach, she helps  teams create better awareness in understanding why people behave the way they do and create a pathway towards building better synergy through personal mastery and action learning. As a facilitator and HR consultant, she specialises in helping organisations transform their culture towards value alignment and team development which drive organisational behaviours and actions towards excellence, thus bringing out the best in organisations.



Janice values Commitment, Respect, Energy, Wisdom, Credibility, Integrity, Authenticity and Love. She takes a genuine, collaborative and integral approach in helping her clients transform from the inside out.

Janice has more than 30 years of working experience. She was trained as a Six Sigma Green Belt during her tenure with Iomega and was awarded one of the best four green belt projects amongst more than 30 projects, for bringing USD1.34M returns in profit margin. She was a certified ISO Lead Auditor and had helped her company, Professional Software Systems achieve ISO9000:2001 certification without any help from external consultant. She transited into HR role and had 15 years of experience in Senior HR roles for world leading companies such as Leading Trading House - Trafigura and Leading Storage Company - Vopak. She had proven herself to be someone credible, with high level of integrity and in bringing excellence into her work. 


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Joanna Lee

Consultant and Facilitator



  • Masters of Business Administration (Strategic Management),                                        Nanyang Technological University

  • Bachelor of Arts (English Literature And English Language),                                          National University of Singapore


Joanna is a trainer at various universities specialising in writing, communication and developing people. She brings 20 years of experience in education, sustainability, utilities and telecommunications to her interactions, believing that learning must be timely and relevant for the learner. Joanna encourages her participants to value the learning process even though the end goal may be important. She credits this lesson to age and specifically to the time when she was COO in a urban sustainability think-tank - crafting growth strategies, developing conferences, establishing partnerships, operationalising policies, managing stakeholders and simply trusting her team.

Joanna is ACTA-trained and certified as a WIAL Action Learning Coach. She has designed and facilitated programmes for AGC, AWWA, NEC, People's Association and Sumitomo Chemical . She has also lectured in Singapore Institute of Management and Singapore Management University. 

Joanna has now chosen to invest her strengths in conceptualising, communicating and coming alongside others to develop people into leaders in their own spheres of influence.


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Frances Penafort, MCC

Associate Executive Coach



  • Masters in Accounting (University of Southampton, UK)

  • Ph.D in Accounting (University Malaya)


Frances’ purpose in life is to inspire leaders and their teams to break their ‘mental barriers’ and ‘raise the bar’.  Equipped with a myriad of work experiences bridging executive coaching, global leadership, cross-cultural training and leadership development work. Frances enables leaders to achieve their stretched targets utilising their resourcefulness.

Frances’ predominant style revolves around enabling her clients to become aware of their inner strength and resourcefulness, help them sharpen their focus on the goal to be achieved as well as aid them to stretch themselves and achieve their goals. Her sincere concern for them, strong empathetic listening skills, deep level of patience and a high level of professionalism, provides a ‘safe’ platform for her clients to explore their strengths and talents that help them ignite a higher level of confidence in crafting strategies to achieve their set goals.


Frances' career commenced in the academia and moved into being a management consultant to MNCs in Malaysia and overseas; Finland, Denmark, Australia, China, India, Singapore, Thailand, Indonesia and Brunei.  Her executive coaching career expanded into organisations, that were both public listed and private, MNCs and GLCs.  They spanned over a range of industries such as Banking and Finance, Property and Hotels, Oil and Gas, Telco, FMCG, Insurance, Medical and Education.                                                                                                                                                                    (back to top)








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